About your visit
Making your appointment
In most cases, your doctor’s office will have arranged your first appointment at the Sinus Care Center. However, if your otolaryngologist suggested that you arrange this appointment, please telephone (52-55) 1664-7018, 1664-7022; or (52-55) 15-40-88-843 (Dr. Mora, Clinic’s Medical Coordinator)
While making this call, be prepared to provide:
• The name of your physician, if applicable
• His or her telephone number
• Your diagnosis or description of condition Please have this information ready when you call.
If you will be late or unable to keep your appointment, please call as soon as possible to cancel or reschedule.
During your visit
The Information Desk is located inside the front entrance and the receptionist there will be happy to direct you during your initial visit. This will be quite comprehensive, so you should plan on being at the Center for several hours. You will be seen first by a staff member who will check you ears, nose and throat. Then, you will be examined by the nose and sinus specialist. You may also be referred to other departments for additional tests. If possible, we will try to arrange for these tests to be done during your visit.
There are specially designated parking areas, and the building is wheelchair-accessible.
A patient services representative is available to assist you and your family members with questions or concerns. Please call (52-55) 1664-7018, Mexico City.
Preparing for your visit
There are some important items you should bring on the day of your visit. Just a reminder: for the health of patients, visitors and staff, no smoking is permitted in the Center.
Bring from your physician
... if you have any of the following:
• Letter of referral from your otolaryngologyst
• Your medical records
• Copies, if available, of clinical photographs, CT scans, MRI films, and other tests results.
Bring from home
• All prescriptions medicines you are taking (not just those for your nose)
• Your appointment confirmation letter
• A list of questions you want to ask
• Insurance card and papers
Bring for your comfort and care
• A companion to drive you home after your appointment
• A light sweater or jacket in the event the building’s temperature is too cool for you
• A book or magazine to read while you wait
Payment in full is expected at the end of your visit. At that time, you will be asked to go to the cashier’s desk. You will receive 2 separate bills, one for the doctor’s services and another for any tests or services provided by the hospital that your physician may require. We will provide you with itemized bills that you can send directly to your insurance company.
If you are paying by check, please bring 2 checks, one for the doctor and one for hospital charges. For your convenience, we also accept American Express, VISA, and MasterCard, as well as cash.
If you need more information please call Patient Financial Services (52-5)516 4030.
For your convenience
We are located at the medical office ·310 inside the American British Cowdray Medical Center -Campus Santa Fe-. Av. Carlos Graeff Fdez. ·154, Colonia Tlaxala, Mexico D.F., 05300. For directions please refer to the map on the last page of this brochure.
We have made special arrangements for our patients with several facilities nearby. For further information, please call (52-5) 516 4030.
If you have additional questions regarding transportation or lodging which are not covered in this page, please call Sinus Care Center’s
services Office at:
or send a fax (request for fax tone)
If you wish, a van of the Center will pick you up at the airport of Mexico City to transport you to the hotel of your choice. Also, at the end of your stay, you will be drived to the airport.